Mako Boats Reviews

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Customer service

2.0
Trying to get the warranty transferred to 2nd owner. Customer Service is useless phone never answered e-mails never responded to , their dealers can't even get help from them.

User's recommendation: if your thinking you are going to get help from them ,think twice.

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ID
#2160083 Review #2160083 is a subjective opinion of poster.
Location
Palm Harbor, Florida
Preferred solution
customer service response
New Reviewer

Bass pro dominates the customer service/complaints path and makes it nearly impossible to get warranty or technical questions answered by Mako.

Deck scuppers (drains) cant keep up with the wash down pump causing water to build up on the deck when washing down.
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#2638352 Review #2638352 is a subjective opinion of poster.
Location
Show Low, Arizona

Horrible Customer Service

2.3
I've experienced horrible customer service and haven't even made it to a dealer to look at a Mako boat. While doing research on my next boat Mako Pro Skiff was high on my list. I was looking for thing- how shallow would the specific model I was interested in run with the set up I wanted. I spoke with 3 different people within the Mako organization and 3 different dealers and not one of them could give me an answer. Can't imagine actually buying a boat from this place. Serious joke.

User's recommendation: Do yourself a favor and don't consider Mako.

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#2126185 Review #2126185 is a subjective opinion of poster.
Location
Deltona, Florida
New Reviewer

Want to buy a boat

1.7
Never heard of this. A company that makes boats, won't sell me a boat? They don't make trailers, and they don't make motors they make boats, but they will not sell me a boat without the trailer and the motor. Which I already have, I offered to come to the factory, nope we don't do that, go figure.

User's recommendation: I hope you like Mercury outboards.

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#1974868 Review #1974868 is a subjective opinion of poster.
Pros
  • Owning a boat
Cons
  • Will not sell me a boat
Preferred solution
Sell me a boat
New Reviewer

Mako products should be in stock in all Bass Pro Shops

I bought a 17 ft. Pro skiff on 2/28/20, for two weeks now I have been waiting for the rear curtain for the skiff. The boat is still at the shop in Miami waiting for the parts that I ordered. I live in key largo fl. I live to far to be going back and forth just to get the parts on the boat that's why the boat is there. These curtains are on display on the boats so why aren't they in stock at the store. Why is it so hard to get this part.

User's recommendation: Put product in stock at all Bass pro shops.

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#1822715 Review #1822715 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Boat care

Bought an older mako boat. Cant find an article on proper boat care and protectants. You guys forwarded me to bass pro shop, who forwarded me to a service shop, who told me they don't detail boats. SO... still looking for this info. thx!
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#1801067 Review #1801067 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Gel Coat cracking on back deck of my 21ft cc mako sciff, bought new in 2018.

1.3
Bought our Mako 21ft cc skiff from Bass Pro Shop in Concord N C on 7-21-17. It came from factory as a 2018 model. Early spring 2018 had to have warranty work on front deck were silicon was applied had cracks all the way across the floor where deck and floor meet,,,took BPS 4 months to fix. Now on top of back deck in 3 places there are spider cracks and on corner behind fuel cap deck is week where cracks are. They had it for a month and want to patch the cracks instead of replacing the deck. We've had the boat 15 months and they've had it 5 months of that 15. I'm not a happy Mako boat owner.
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ID
#1451229 Review #1451229 is a subjective opinion of poster.
Location
Gastonia, North Carolina
Product
2018 Mako Boats Pro Skiff 21 Cc Boat
Pros
  • Performs well
  • Love the boat
Cons
  • Cracks on deck
Reason of review
Bad quality
Loss
$42000
Preferred solution
Talk with Mako rep

Gel coat and foam, poor craftsmanship.

We’ve had our boat for two months (2019 17’ skiff) and already have to send it back to Mako as the gel coat is spidering, and has *** in it. Sadly, that wasn’t the original issue. Previous to noticing the gel coat we noticed the foam under the outer layer of the boat has gaps and holes in it. The poor craftsmanship where the cleats were installed is very noticeable as well. Currently we’re without our brand new boat but paying payments on it, and are not happy at all. I have a video and if I hear back from you will gladly send it.
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1 comment
#1607669

I've heard that there are two happy days in the life of a boat owner - the day you take delivery and the day it rides away hooked to somebody else's truck .... exactly like our in ground pool - happy day number 1, splish splash, happy day number 2, the backhoe arrives to fill it in.

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0 0
ID
#1415632 Review #1415632 is a subjective opinion of poster.
Location
Tampa, Florida
Product
2019 Mako Boats Pro Skiff 17 Cc Boat
New Reviewer

2.8
2018 Mako 214 CC I ordered the optional livewell, the only way to fill or drain it is by getting down into a maintenance hatch and turning a t handle valve on the drain line which is blocked by the tight quarters. When it fills the overflow can't keep up so naturally...
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ID
#1344718 Review #1344718 is a subjective opinion of poster.
Location
Falmouth, Massachusetts
Product
Mako Boats Boat
New Reviewer

Mako Boats - 21LTS MAKO
Mako Boats - 21LTS MAKO
Update by user Jul 24, 2018

The Manufacture honored my Warranty when it was reviewed by the right person(s) and I was give a new Boat Hull. They are Honorable and a stand up company. I have been a long time customer and will continue to be one!

Original review posted by user Jun 24, 2018
I bought a MAKO 21 LTS from Bass Pro Fort Worth TX...
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1 comment
#1511387

I did get my warranty accepted and am very pleased with the results, as it was just one person that that reviewed my claim and had no idea of what they were looking at. I am pleased with my Mako and tracker marine and will continue to do business as I always have, they are great!

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Resolved
ID
#1287645 Review #1287645 is a subjective opinion of poster.
Product
Mako Boats Boat
Reason of review
Warranty issue
Loss
$10000
Preferred solution
new hull
New Reviewer

Not good

3.5
The boat has drill bit marks on boat from when rivets were put in for trim around boat also live well leaks in top corner causing driver to get wet and i noticed small cracks on front deck i only had boat a month and was told it's from stress i only took it out 3 times Wtf
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#1247786 Review #1247786 is a subjective opinion of poster.
Location
Marrero, Louisiana
Product
Mako Boats Boat
Reason of review
Bad quality

2011 Mako 2201 Inshore Review

I have a 2011 Mako 2201. Kept on getting delamination. Took it to my fiberglass guy. He took the cap off the boat and found non of the stringers were fiberglassed to the hull. This boat was made poorly and will cost me a pretty penny to get right. I will never buy another Tracker Marine boat and will advise everyone I know to do the same.
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#721718 Review #721718 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Poor customer service

1.0
I purchased a new 2010 Mako 18 LTS in April 2012. There have been 2 recalls – for the trailer and the center console, andevery year the rivets pull through the joint holding the deck and the hull together and need to be replaced. The first recall came when Tracker...
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4 comments
#1464443

The decks are actually riveted and bolted on the pro skiffs and they constantly come loose

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ID
#676928 Review #676928 is a subjective opinion of poster.
Location
Portage, Indiana
Product
Mako Boats Boat
Reason of review
Bad quality
Loss
$17000

Mako Boats Review

Boat will not track strait at the least power it becomes uncontrollable it has done this since it was purchased no solution has been found.
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#671397 Review #671397 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Damaged or defective

The main gas line from the gas station pump to the fuel tank disintegrated which caused tiny black pieces to get to the engine and shut it down. I called Mako to find out how to fix the gas line and they told me I had to cut the floor out of the boat. They did not even...
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ID
#524398 Review #524398 is a subjective opinion of poster.
Product
Mako Boats Boat
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

1. The scupper is a big problem. You need to buy a bathtub rubber plug inside the drain hole behind the ice chest seat. If you do not put the plug inside you will have a lot of water inside you New boat 2. When you put gas in the boats tank even though you put the gas...
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Helpful 4 Not helpful 2
ID
#470508 Review #470508 is a subjective opinion of poster.
Location
Pharr, Texas
Product
Mako Boats Boat

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